000			01448cam a22003494a 4500
999			_c5551 _d5551
001			5551
003			BD-JhCC
005			20171218095118.0
008			041123s2005 nju 001 0 eng
020			_a0471716758 (cloth)
035			_a(BD-JhCC)5551
040			_aDLC _cDLC _dDLC
041			_aeng
050	0	0	_aHF5415.5 _b.P45 2005
082	0	0	_a658.8/12 _222 _bPEL 2005
100	1		_aPelletier, Ray, _d1948-
245	1	0	_aIt's all about service : _bhow to lead your people to care for your customers / _cRay Pelletier.
260			_aHoboken, N.J. : _bJohn Wiley & Sons, Inc., _cc2005.
300			_axxiv, 232 p. ; _c24 cm.
500			_aIncludes index.
505	0		_aIt's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
650		0	_aCustomer relations.
650		0	_aInterpersonal relations.
650		0	_aLeadership.
650		0	_aTeams in the workplace.
650		0	_aEmployee empowerment.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip054/2004027960.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0617/2004027960-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0617/2004027960-d.html
942			_2ddc _cBK