000 00786nam a2200277 a 4500
999 _c4174
_d4174
001 4174
003 BD-JhCC
005 20191117134007.0
008 990621s1999 enk 000 0 eng d
020 _a0670883395 (hc.)
020 _a01402.8852X 9 (pbk.)
035 _aBNB2546.1124
035 _a(BD-JhCC)4174
040 _aDB/U-1
_dBD-JhCC
041 _aeng
082 0 _a158.2
_221
_bSTO 1999
100 1 0 _aStone, Douglas.
245 1 0 _aDifficult conversations :
_bhow to discuss what matters most /
_cDouglas Stone, Bruce Patton and Sheila Heen.
260 _aLondon :
_bPenguin Books,
_c1999.
300 _axxi, 250 p. ;
_c20 cm.
650 0 _aInterpersonal communication.
700 1 _aPatton, Bruce.
700 1 _aHeen, Sheila.
942 _2ddc
_cBK
_06