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It's all about service : how to lead your people to care for your customers / Ray Pelletier.
Material type:
TextLanguage: English Publication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2005.Description: xxiv, 232 p. ; 24 cmISBN: - 0471716758 (cloth)
- 658.8/12 22 PEL 2005
- HF5415.5 .P45 2005
Contents:
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
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Books
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JCC Rouf Library General Stacks | 658.8/12 PEL 2005 | C - 1 | Available | 7790 |
Includes index.
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
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