TY  - BOOK
AU  - Michelli, Joseph A.
TI  - The Starbucks Experience: 5 principles for turning ordinary into extraordinary 
SN  - 0071477845
U1  - 658 
PY  - 2007///
CY  - London
PB  - McGraw-Hill
KW  - Success in Business
N1  - Includes Bibliography
ER  -