TY  - BOOK
AU  - Pelletier,Ray
TI  - It's all about service: how to lead your people to care for your customers 
SN  - 0471716758 (cloth)
AV  - HF5415.5 .P45 2005
U1  - 658.8/12 22
PY  - 2005///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons, Inc.
KW  - Customer relations
KW  - Interpersonal relations
KW  - Leadership
KW  - Teams in the workplace
KW  - Employee empowerment
N1  - Includes index; It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring
UR  - http://www.loc.gov/catdir/toc/ecip054/2004027960.html
UR  - http://www.loc.gov/catdir/enhancements/fy0617/2004027960-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0617/2004027960-d.html
ER  -