Pelletier, Ray,  1948- <br/><br/>
It's all about service :  how to lead your people to care for your customers / 
Ray Pelletier. 
 - Hoboken, N.J. :  John Wiley & Sons, Inc.,  c2005. 
 - xxiv, 232 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring. 
<br/><br/><label>ISBN: </label>0471716758 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Interpersonal relations.<br/>Leadership.<br/>Teams in the workplace.<br/>Employee empowerment.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .P45 2005 
<br/><br/><label>Dewey Class. No.: </label>658.8/12  / PEL 2005