TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 0670883395 (hc.)
U1  - 158.2 21
PY  - 1999///
CY  - London
PB  - Penguin Books
KW  - Interpersonal communication
ER  -