Stone, Douglas. <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton and Sheila Heen. 
 - London :  Penguin Books,  1999. 
 - xxi, 250 p. ;  20 cm. 
<br/><br/><label>ISBN: </label>0670883395 (hc.) 01402.8852X 9 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.
<br/><br/><label>Dewey Class. No.: </label>158.2  / STO 1999